I have over 10 years of experience in many different facets of working with the web - web content production, web & software project management, copywriting, editing, QA testing/test case management, online marketing and e-commerce. I've worked with companies ranging in size from national industry leaders to local bootstrapped start ups and I have a solid track-record of helping clients succeed.
A successful web presence is only attainable with a good content strategy. That's where I come in.
I've managed web & software development projects and facilitated communication between all involved parties.
When it's prepared, coded and nearly finished, someone has to make sure it works as designed. Creating test cases, executing test plans and coordinating bug fixes are all skills I bring to the table.
Wrote code for email newsletters
Collaborated with multiple departments to coordinate work on their email marketing initiatives.
Reviewed email newsletter code and implemented best practices.
During my two-month stay at O'Reilly, my work was instrumental in bringing in over $1M in sales.
Managed web development projects from the design phase through to completion
Extensive quality assurance testing and documentation
Managed and collaborated with a team of developers - both in-house and third party
Ensured that the needs and wishes of each client were communicated effectively to the development team
Effectively managed day-to-day requests of existing clients to include digital imaging, template coding, newsletter distribution, and content management/production
Lead support rep for clients using hosted Zimbra email service as well as support for other IT services/offerings.
Published local, world, business, sports, editorial and national news articles to www.pressdemocrat.com
Published Entertainment, Recreation, Food & Wine, and Lifestyle articles to www.northbay.com
Edited and corrected errors caused by the content management system
Edited photos for online use with Adobe Photoshop
Updated site feeds, diagnose technical problems
Catalogued the daily newspaper into the onsite archive database, accessible via the archive search located at www.pressdemocrat.com
Processed photos from the daily newspaper into the Merlin database to be made available for purchase by readers
My content production skills were instrumental to the company's reception of the 2006 Digital Edge Award for 'Best Entertainment Site, Circulation 50,001 to 99,999'
Answered technical questions by phone or email for 25,000 member Internet Service Provider
Provided technical expertise on Windows/Macintosh Internet-connectivity-related issues
Created sales and technical documentation for various product offerings as well as for internal support
Trained new Technical Support Representatives to company standards
Received 'Most Positive Customer Feedback' award twice
Daniel De Guia — daniel@deguia.net — @deguia